Letters From Our Wonderful Customers To The Knife Center

PERSONAL COMMENTS FROM CUSTOMERS


I have to say, I've never run across a more informative Knife place in my entire life. No store or catalog can touch your site. So far I've researched and purchased several knives from you and I hope to keep doing so.


Wow! Nice new look! I visit your page daily, and it is the most informative and extensive knife page on the internet. I have been collecting knives for about ten years, and the knives I collect are functional blades, so it is important to have as much information on them a s possible before I purchase them, else they fail during use. Other knife pages seem slipshod compared to the page that you put together. The prices are fantastic, and the service is incomperable. Thanks for everything and keep up the good work.


I want to thank all of your staff for what appears to be a consistant "customer friendly" attitude. I originally sent an e-mail asking for assistance in choosing between three different knives. The e-mail which was returned was helpful, but failed in setting my decision. A few days later, having narrowed the field to only two knives, I telephoned with the intention of placing an order, still unable to decide between knives of two diversely different technologies. The representitive who assisted me was not only helpful, but truly seemed interested in selling me the knife which best suited my needs and taste. This must surely be the case, as the knife which he helped me choose was not the most expensive of those considered. The associates who work with my company could take a lesson on the true meaning of customer focused sales. Congratulations.


Hi Just wanted to say thank you for the speed of international delivery.
It must have taken around 3 or 4 days to arrive from the US to England - how bloody fast is that!!!!
You obviously have your process for shipping incredibly well organized as I couldn't believe just how fast it arrived. I buy a lot of items from the US, but this had to be the fastest by far..............so a big THANK YOU AND WELL DONE!!!!
And you can be sure that, as a collector, I will be buying many more knives from you in the future.
Thanks again!
Sincerely
Leslie
-Leslie


Just want to say thanks for all the great service over the past year. I've purchased from stores, and even other internet companies, but KnifeCenter's commitment to quality and reliability is unparalled..


Wow, ordered my Leatherman WAVE a few days ago and received it in Austria (Europe) today. That's how Internet commerce and service should be. Btw, I like your site, up to date and very informative.


I read all the customer comments at your internet site and I did not believe they were all genuine, but after receiving my order from you today I now believe they all must be for real, 7 days to Australia you must have broke all records for service.
Regards
Happy Customer From Down Under


I just wanted to say BRAVO! I have been purchasing knives from you for three years and am happy to say you not only gave me the best deals but your quality and sales personel were great. Thanks for your work and may you keep it up for years to come. Thanks
VERY Satisfied knife collector.

This is just Great!!! We have been looking for different types of multi- tools and your site has helped tremendously!!! I'm also going to use you when I want fine cutlery. You give out loads of info and photos which help alot. Keep up the good work and THANX!!!


Thank you very much for your elaborate service and prompt handling of my order (Gil Hibben Dragon Lord)! I received the knife 8 days after ordering and thats a new record, regarding that shipments in GERMANY normally need up to 14 days for delivery! You've got yourself a very pleased customer!!! Proceed with your good work...
With best wishes (live, grow and expand!), yours sincerely


Dear Knifecenter,
Congratulations on providing such a great service! Over here in the UK we don't have anything like the Knifecenter and I was amazed when I found your catalogue on the 'Net. It has given me an opportunity to select a good work knife from a huge range of makers, and it is clear that you stock products that will have customers coming back to you time and again. In addition to the amount that you stock, I have to commend you on your level of service. Following an e-mailed request for advice, I received a reply within 24 hours (this was at the weekend) and once I had placed my order, I got an e-mailed confirmation and the goods arrived within a week. We don't often get service that good from companies in this country, so you can imagine how happy I was to have it arrive so quickly. Thank you once again for such a great service - long may it continue.


A friend originally told me about your site, and ever since the first time I visited, I was hooked. The selection is incredible, the amount of quality information is excellent, and your prices make the idea of buying from a local retailer seem like a ridiculous notion. I probably would have never even heard of some of these great knives if it wasn't for Knifecenter. Truly an excellent example of what internet commerce can be when backed up by top notch service. Thanks for the great site, and please keep up the good work


GREAT SERVICE!!!!! Placed order with incorrect credit card exp. date. Rcvd your message on my mistake & E-mailed you correct date. Rcvd the knives the next day!!!! Great Service!!!
(KnifeCenter Note: Please Don't Try This at Home)


I just received my order and I would like to express my thanks. I ordered a Kershaw model 2420. This is a liner-lock action knife that I have been looking at for some time. I am thoroughly pleased with this product as the fit and finish was as good as advertised. The action is very fluid making it one of the fastest opening liner-locks that I have seen. I would like to again express my thanks for the painless ordering and the helpful people that I spoke with. I can't wait to make my next purchase.


Great web site... have you bookmarked and vist daily, good reference guide,excellent learning tool. appreciate how you made all the links as well...goooooood joooooob ! I'll be back !


Hello,
My name is Scott and I am a trainer and police officer from South Carolina. I own and operate a successful training firm that conducts weapons training to include a popular tactical knife class. I recently ordered several Sharkee VirtualBlade marking knives from your company to conduct a hastily assembled knife class for several SC National Guard members who are soon to deploy to Iraq. As the class was put together on short notice, I needed the knives rather quickly so I ordered them 2nd day delivery via the web and attached a note stating I needed them quickly. Much to my suprise, within 10 hours of my order I received a phone call from one of your employees, Tom, who assured me the items would be sent on time utilizing standard shipping. Within two days my knives did indeed arrive as Tom promised saving me a few dollars on shipping and leaving me thoroughly impressed with your company. I really like the knives and the class went without a hitch. You also have my compliments as you Indirectly played a role in preparing a group of young soldiers to better serve our country.
The few dollars I saved on shipping and the product you supplied are a nice bonus, but I have never received this level of outstanding customer service from any web based order I have ever placed. I will definitely be ordering more from you guys.

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These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!

Howard Korn: Owner
The KnifeCenter of the Internet

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