PERSONAL COMMENTS FROM CUSTOMERS
Recently I purchased a Benchmade knife online and found out I bought the wrong knife. I E-mailed my concern to the customer support staff and the next day received a response on how to return my purchase and buy the correct knife. I am extremely impressed with your customer service department.
Twice I have spoken to Alan in customer service and his demeanor over the phone has been outstanding. Truly, your level of service reflects in the people you hire in your business.Also I shopped several knife sales sites and your company has absolutely the best prices. At first I was skeptical about online ordering, but my experience with Knife Center of the Internet has been first rate. I have already told several of my fellow law enforcement coworkers about your web site.
Keep up the great customer service.
This correspondence is in way of acclaiming your service.
On 5/30, at almost 6:00 PM, I called the Knife Center to place my order. Rather than being abrupt and impatient (generally the case anywhere when a call comes in at the end of a busy day) your young man, Kevin, was cheerful and informative.
Remarkably, the order (Rambo III bowie) was received THE NEXT DAY. I couldn't have been more pleased with the item or the service that attended it. Well done to all involved.
I'd also like to add that your site - after researching knives on the net for hours - is superior. In my view, you have no rivals. Be assured you'll be hearing from me again...
Your admiring friend
I recently ordered a pocket-knife from your internet site. The knife was delivered within 2 days! I live in a small town in Northern Ohio...I could not find the knife I wanted locally. Your site offers a wonderful selection of knives at reasonable prices! I will gladly order with confidence from your website in the future. I will tell all my friends about your service and selection. Again, thank you! All my best to everyone at the knifecenter.com!
Gooday ..., All the best to you to for the new year. Your sight has evolved into a superb example of commerce and ingenuity. I have used all your methods of ordering and cannot fault the way it works. I would vote your sight as the best user friendly one on the internet.
a very satisfied and loyal customer
You guys do a great job and I can count on you. Constantly I get your orders before others so that is why I go to you all first. I am extremely pleased with both sales and service. My only problem is I am buying to much from you guys. :)
Please accept my sincere thanks.
Dear Sirs, ( I hope this reaches the boss!)
I had ordered a Gerber Machete Jr. as well as a carbide sharpener about a week ago. I found an online notice that there is a recall on this item for safety modification. After receiving an e-mail from you stating that the this Gerber Machete Jr. was out of stock awaiting backorder. I wanted to make sure that the shipped unit would be the updated, safe version. Upon calling Knifecanter, I was assured that it would be and that it would be shipped the day it arrived. I told the gentleman I spoke with that I hoped it would be here in time for me and my Boy Scout son to use it at a Camporee next weekend. To our surprise, the order arrived yesterday. The order was perfect and delivered express mail. GREAT, BRAVO KNIFECENTER! I have purchased from you before and did not hesitate ordering from you again. In fact, as a scouting leader, shop teacher and backpacker enthusiast in an outdoor club, I recommend your company often. You have a great staff and a reputable company to be proud of. Thank you.
By the way, if you need a field tester to write critiques on equipment I am available.
I spent over 3 hours on the net going from one site to another, and not finding what I was looking for. But then I found your site and with such a large database of different knifes.... well I'm still looking through them all.
A most definate future customer.
I purchased a new razor, brush and shaving soap from your website this last week and just wanted to let you know how happy I am with the purchase. I ordered the items on a Sunday night and had the items waiting on my doorstep when I arrived home from work Friday evening. Everything was packed well and arrived intact. As for the Merkur Double Edge Safety Razor, I can't tell you how happy I am with it! I can't remember a morning when I didn't have razor burn irritating my face for the early part of the day. I don't know if its just the razor or the combination with the Lavender soap and boar bristle brush, but my face actually feels good after I shave. I highly recommend the Merkur razors.
Gentlemen, I wish to thank you. I ordered 2 Gerber knives on April 12. I received them by lunchtime on April 13. Great service. The two knives were exactly as described on your site. They are perfect and so is your service. I will heartily recommend you to my friends and associates. I am involved with Boy Scouts and I am on an EMT Squad. Good job!
I won your sweepstakes for the Benchmade, Harley-Davidson Nitrous folder. I just wanted to that you. You guys have the best website and the best prices too. And as always, wonderful customer service. Thanks again.
I wanted to thank you. You have no idea how pleased I am with the product you sent me, & also how professional your entire company is. I will be letting my friends know about my experience, & the quality of your products, & customer care. Once again thank you, & have a good day. SBP
I placed a phone order with "Tom" on Monday April 27,2009 at about 2:10PM for a Small Left handed Plain Sebenza. I requested Second Day UPS shipping. Tom informed me that it was unnecessary because the order would be sent out that evening and UPS ground shipping would usually deliver to my location the next business day. He suggested that I sign up for the Knife Center news letter,(which I did ) and included two knives and free shipping with my order as part of the current promotion. At 5:45 PM the next day the order was in my hands. I am well pleased with the high quality of service and concern shown by both Tom and Knife Center. I will be a return customer.
I have spoken to both of you in different times, calling from Sao Paulo, Brazil, and it has always been a pleasure buying knives for my collection and personal use from the KnifeCenter. I just wanted you to know that this latest knife, the A2 FALLKNIVEN is a GREAT product, with superb finish. Thanks for your continued high quality services! G. Alcantara Filho (Lee) - Brazil.
For many years now, I have ordered several knifes from your company for my husband. I know there have been times when I probably gave you more grief over an order than you deserved. I just wanted to thank everyone who works there for their time and understanding. Your company by far has the best customer service of all the knife companies out there. Believe me when I say that it is truly appreciated and is the main reason we will continue to purchase from your company!
I want to thank your excellent attention, and at the same time know that I received very well in Chile, all my purchases made by Boker Knives. They are really fantastic, and your service fantastic to. I am very happy and thank you very much again.
These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!
Howard Korn: Owner
The KnifeCenter of the Internet