Personal Comments from Customers

Hi Alexandra, One last mail from me! I want you to know that this second (kindof) shipment was a complet success! I've received it this monday (sunday for you) with all the items in perfect condition! It's awesome for me to get those kind of knives, specially the last one (Hoodlum). The waiting time was really ok for me, that last knife was out of order everywhere, I really wanted it, and you managed to get it right! It'll for sure be put in the harshest condition of use and it already proved to be awesome (even better than the Stell Eagle which I'll use on the heavy duty "stay there in this wonderful place, enjoy but manage yourself" camps). Awesome... just like you! Fell free to put this post in the review part (I don't have much time and knowledge of the Internet) and/or to pass it to your boss. It's really good to find some online sellers which make things happen the way you want. Thank you again, -Arnaud

Dear Alexandra, just want you to know your company is the most outstanding organization I have ever done business with. I'm a small time collector but I have ordered about 50 knives from the knifecenter and have never been disappointed. The service is wonderful. Thank you for your prompt response, -Bill C

Glade to see you're supervising my order again. You made a good job by sending the first part of the shipment (the steel eagle), I received it in perfect condition and it revealed to be a perfect tool for bushcrafting! It's very hard to find people who send goods to New-Caledonia (we love the American spirit and quality here) and you've been the one who did it the best (faster, won the race! =) Thank you again for your understanding, reactivity and kindness, you'r awesome! -Arnaud

I recently purchased the Coldsteel Survival Shovel and Sheath. I want to tell you about my experience. It was excellent. This is not my first purchase from the KnifeCenter. The product was delayed in shipping because of a back order but I was informed of that fact and as soon as the product was in stock the order shipped and was in my hands in a few days. I have always had the same experience in my dealing with your company and look forward to future purchases. The product is in a word excellecnt. What a well constructed piece of equipment. I am very, very please with the Knife Center and with Cold steel. Thank you, Wayne A. G -Wayne A. G

Just to inform that the order arrived today safe and sound. Thank you very much for your assistance. Your efforts to keep me informed and suggestions where appropriate left a good impression. As mentioned in an earlier message, it was surprising to learn that the best value for money offering was yours, even though I'm located in Europe and many of the items were made here. When I need to purchase items of similar nature in the future, there will be no hesitation to contact you again. Sincerely -J. Roselip

Dear Sir/Ma'am: I just want to say how pleased I am with the delivery of my Lansky knife sharpener system. I have never shopped at The Knife Center before so I was a wee bit nervous about shopping at a new store. To say that I was pleasantly surprised is a major understatement!!! Not only did I get exactly what I ordered, but it arrived without damage & in the most timely manor!! Rest Assured, I WILL tell all my friends & family about The Knife Center & how fast I received my delivery. Thank you for everything you do. Definitely a top notch company & one that I will shop again. Sincerely, -James J. R

After the balance of my third ever order from Knife Center was delivered today, I have to say I am very pleased with the service I received. Once my order was placed the other night, I realized the items would not arrive in time to give as a birthday present this weekend. I immediately sent an e-mail requesting a callback so I could see about expediting the shipment. Tom called me the next morning and we discussed the available options. He also told me one of the items I had ordered was out of stock. Being a FedEx employee, I wasn't comfortable with having my order being sent via UPS at a considerable cost to me and I requested it to be shipped via FedEx instead. Tom said that was not a standard procedure and he would have to get back to me to see if it was a possibility. Tom had an answer for me in less than 15 minutes and said he could honor my request, so I provided my personal FedEx account number and received my shipment the next day. To my surprise, I received the item that was out of stock the day after that and now I will not have to go to the birthday party this weekend empty-handed. This is probably not something the Knife Center would want to broadcast as a customer testimonial, but I realize no profit was made on shipping because the charges will be billed to me directly. What impresses me, in addition to the personal service I received, is the fact the Knife Center was willing to forego profiting from shipping charges in lieu of satisfying the customer. Not many online retailers are willing to do that. Tom was outstanding in his professionalism, timeliness and follow up. Overall, it was a great customer experience and I'll be a customer for life. A sincere thank you..

Thank you guys so much! Pleasure doing business with you guys! (and gals) You need to give Ally a raise! She is such an asset to your company! Always right on top of things! And the gentleman who processed this particular order was also extremely pleasant and professional! You can count on my continued biz and just an fyi, i ve referred a few friends to you that have ordered and are also very pleased with you guys! I also give you guys quite a few plugs on bladeforum! Thanks again! You guys rock!! Cordially, -Adam P

I just have to say thank you to Knife Center for your commitment
toward customer service. Please pass this message on to the team.

We’ve ordered a few knives over the last couple years through
Knifecenter and have never been disappointed. One order was even
goofed up a little (wrong color); the issue was handled with speed and
grace. (Plus it gave me an idea for a new color to order in the

When I’m talking my clients through what it takes to have great online
service, I hold Knifecenter up as an example worthy of emulation. A
lot of folks think that if they build a new website or an online store
it’ll just run itself. Pure delusion. It takes real people and a true
commitment to serving your clients. You guys would have that whether
you were working out of an online store or the Goodyear blimp.

Thank you for your great service! Made my father’s day and I’m sure a
few other dads as well.

Hi All

I just had to send this email to thank you all on a job well done. I have bought knives from other internet knife retailers, both here in Australia and the USA, and I must say that your organisation is way ahead of the pack.

From the initial exploration of your easily navigable website, the mind-boggling amount of stock that you have access to, the payment process and final delivery, is in a word, exceptional. There are many other internet retailers that could learn a lot from your organisation.

When I tell my friends that I have ordered, paid for, then had my delivery from the USA of my items in less than a week, they are disbelieving at best. I even had to show one of them my invoices, before he would believe me.

So again, thank you for a job well done.

It is this sort of professionalism, that will guarantee you my return business in the future.

Keep up the good work -Zig

Just a quick note to let you know what a pleasant experience it was doing business with your company. Last Wednesday, I called and ordered a Benchmade 812S, shipped to Dallas, TX. It arrived today, Tuesday. I am thoroughly impressed with the knife, and I will highly recommend your business to my friends. It always seems like a crap-shoot when you are doing business over the internet, and it really is refreshing to find one that lives up to its promises and reputation. Keep up the good work!

Dear Friends:
On Monday, March 10th, I placed my first order with The KnifeCenter and let me tell you...I'm Very Impressed. I received the order only four days later. Everything was delivered just right. I'm completely satisfied your service and products. I'm sure that we are going to do business real soon.

Keep up the good work!

Like I said before, this is one of the best website that I have been to. Just a note of appreciation for all the discounted merchandise. Keep up the good work.

Just a quick note to say thanks for the great service, my order arrived today exactly as ordered. This was my first attempt at ordering via the internet, and it will now certainly not be my last.

Received my Cold Steel Trail Master today. Thank you for the excellent price, great service, and fantastic selection.

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These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!

Howard Korn: Owner The KnifeCenter of the Internet