Frequently Asked Questions
Q: How do I join knifeREWARDS?
A: All it takes is a KnifeCenter.com account (no purchase necessary). If you already have one, you're already a member.
Q: What about purchases made prior to creating a KnifeCenter.com account? Do I still get points for them?
A: Yes! We've kept track of any purchases you've made since the launch of the knifeREWARDS program (11/05/2014) by the email address you used to make the purchase. As long as you create a KnifeCenter.com account with the same email address, you should still be able to track and redeem your points.
Q: How do I earn points?
A: You earn points every time you make a purchase from KnifeCenter.com.
Q: What about orders placed by phone? Do I still get points for them?
A: Yes! Please be sure to provide an email address with your phone order to ensure that your points get tracked.
Q: How many points do I earn from each purchase?
A: You earn 10 points for every $1 dollar spent on items. You can earn double points - i.e. 20 points for each $1 spent - on promotional items that have been marked as "DoublePoint" items.
Q: What can I get for redeeming points?
A: You can redeem points for gift cards to use on future purchases.
Q: How long does it take for me to get my points after a purchase?
A: Your points post to your account immediately with a pending (i.e. "on hold") status upon purchase. Once your order ships, the pending status is removed and your points become available for redemption.
Q: How do you track my points?
A: We track your points with the email address you use when you make your purchase. To ensure that you get all the points to which you are entitled, please use the same email address with every purchase; this email address needs to be the same one you use for your KnifeCenter.com account.
Q: How do I redeem points?
A: When your point balance reaches 4,000 points, you can visit the knifeREWARDS Points Redemption page to redeem your points for a gift card.
Q: How much are points worth?
It depends. You get a $10 gift card for 4,000 points, a $20 gift card for 7,000 points, and a $50 gift card for 10,000 points... so the more points you have to redeem, the greater the value of your points!
Q: Do points ever expire?
A: Unredeemed points never expire and can be redeemed for gift cards at any time.
Q: What happens to my points if I return an item?
A: If you return an item, the points earned for that item are deducted from your point balance.
Q: What if I've already redeemed points for an item I returned?
A: You are responsible for the portion of the gift card that was purchased with points from the returned items. See Terms and Conditions for more details.