Reviews and Ratings for Wicked Edge WE320 Generation 3 Pro Sharpener with Case

Wicked Edge WE320 Generation 3 Pro Sharpener with Caserated 3.000 stars out of 5 (1 review)
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Wicked Edge WE320 Generation 3 Pro Sharpener with Case

 

Price: $899.00

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Wicked Edge WE320 Generation 3 Pro Sharpener with Case
rated 3 stars out of 5
Km
APO, AE
Mar 13, 2019
Pros: Effectiveness, None
Cons: Overall Quality
Slightly Complicated Review
I bought this kit for my husband as a Christmas gift for 2018. From the beginning it was apparent that the clamping unit was defective. When the knife was properly placed in the clamp the knife would bend. Upon checking the jaws/clamp my husband noticed that the jaws did not close evenly. The back part of the clamp closed before the front part of the clamp. When my husband used the stones to sharpen a knife one side of the clamping unit would get scratched while the other side was untouched. He read the instruction booklet and watched several Wicked Edge (WE) videos on YouTube before he began to use the device. During the second week of Jan. 2019, my husband attempted to call WE. He was not able to make contact. He went to the website and sent an e-mail via WE's e-mail portal. He received a response a day or two later stating the company was closed until about the third week of Jan. The person he made contact with requested pictures and or a video of the problem. Our camera was not capable of capturing the knife bending but we did send them pictures of the numerous scratches on the clamp. After the holiday break at WE by husband was contacted by a member of their service department. Again, WE requested a video and pictures and again my husband responded that he was not able to provide video. There were several more e-mails, one per day only, for 9 days. In one of the e-mails we were asked if we had a digital angle gauge or a square or a metal ruler to help diagnose the problem so that they could make a decision as to what to do. We explained we did not have any of those things and will not buy them. We stated that we were annoyed and wanted a solution. At this point it became apparent that WE was attempting to duck their obligation to honor their warranty. It felt like we were being strung along until we would eventually stop contacting them. The item, a Generation 3 Pro sharpener with two additional stones, costs over one thousand dollars. It appears that WE is an American company. After my husband received their last e-mail on the 31 Jan, I contacted KnifeCenter. I spoke with Customer Service and later was in e-mail contact with Trevor. I explained the entire situation to him and he resolved our problem within a few days. Shortly thereafter, Trevor sent me an e-mail stating a new clamping device would be arriving (it took almost three weeks), and he provided details on how to remove the defective piece and install the new one. I did not pay for the new clamp or the shipping. First, a most sincere "Thank You" to Trevor. Had it not been for him I am not sure that my problem would have been resolved to my satisfaction. Trevor did an outstanding job. He was patient and professional. 10 out of 10 Second, if you must buy a WE product, purchase it from KnifeCenter. They care about their customers and work very hard to ensure that they are satisfied. Excellent customer service! 10 out of 10 Third, the WE sharpener does work. It is a good tool but could use some improvements. For an American company I was very disappointed. They seem to want to create problems and prolong a process that is straightforward. I am not very likely to purchase anymore WE products. 4 out of 10